qu9i Privacy Policy

01 Introduction

qu9i ("we", "our", or "platform") provides a reliable online gaming and betting service for users in Bangladesh. This privacy policy document will inform you about what types of information we collect when you visit our website qu9i.lat, why we collect it, how we use it, and in what circumstances it may be shared with third parties.

We believe that your privacy is a fundamental right. That is why at qu9i we place the highest importance on data protection. This policy has been drawn up following international standards for data protection and applies equally to all users registered on our platform.

Please read this document carefully. If you do not agree with any part of this policy, please refrain from using our services or contact our support team.

02 What Types of Information We Collect

The following types of information may be collected for the purpose of providing services on the qu9i platform:

2.1 Personal Identification Information

• Name, email address, and date of birth provided at the time of registration.
• Documents required for identity verification (copies of national ID card, passport, or driving licence).
• Residential address and postal code.
• Mobile number (for verification and security purposes only).

2.2 Financial Information

• Payment method details such as bKash, Nagad, Rocket, or bank account information.
• Transaction history, deposit and withdrawal records.
• Tax-related information where applicable.

2.3 User Activity Information

• Login details: IP address, login time, and device information.
• Site navigation and click data.
• Gaming history and betting activity.
• Support chat records and email communications.

2.4 Technical Information

• Browser type, version, and language settings.
• Operating system and device type.
• Cookie and session data (details provided in section 06).
• Referral URL and source of site entry.

03 How We Use Your Information

qu9i uses your personal information only for the following legitimate purposes:

• Account Management: To complete registration, verify identity, and ensure the security of your account.
• Payment Processing: To successfully complete deposit and withdrawal transactions and to maintain transaction records.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Customer Support: To resolve your complaints and queries and to provide 24/7 live chat support.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To maintain records required under applicable laws and regulations.
• Communications: To provide important service-related notifications, security alerts, and information about policy changes.
• Responsible Gaming: To monitor signs of gaming addiction or problems and to provide support.

We never sell your information to third parties for marketing or advertising purposes.

04 Data Retention and Deletion

qu9i will retain your personal information only for as long as necessary to fulfil the original purpose for which it was collected, or as required by legal obligations.

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: Retained for the period required by legal obligations.
• Closed account data: May be retained for a specified period after account closure in accordance with applicable law.
• Cookie data: May be retained for between 30 days and 2 years depending on the type of cookie.

When there is no longer a need to retain your information, we delete it securely or convert it in such a way that you can no longer be identified.

05 Sharing Information with Third Parties

qu9i does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processing Providers

The necessary financial information may be shared with bKash, Nagad, Rocket, and associated banking institutions to complete transactions. These institutions are governed by their own privacy policies.

5.2 Technology Service Providers

Limited technical information may be shared with trusted technology partners for website operation, security, and analytics. These partners operate under strict confidentiality agreements.

5.3 Legal Obligations

Information may be provided to the relevant authorities in the case of a court order, a valid request from a law enforcement agency, or any other legal obligation.

5.4 Fraud Prevention

Information necessary for the purpose of preventing money laundering, fraud, or any other illegal activity may be shared with the relevant authorities.

Outside the circumstances listed above, we never disclose your personal information to third parties without your consent.

06 Cookie Policy

The qu9i website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, ensure security, and save your preferences. These cookies cannot be disabled.

6.2 Analytics Cookies

Analytics cookies are used to analyse site usage patterns and improve the service. These cookies do not identify you personally. You can turn off these cookies from your browser settings if you wish.

6.3 Functionality Cookies

Functionality cookies are used to remember your language preferences, theme settings, and other personalisation options.

Most browsers accept cookies automatically, but you can change your browser settings to decline cookies. Please note that disabling certain cookies may cause some features of the site to not work properly.

07 Your Rights

As a user of the qu9i platform, you have the following rights regarding your own personal information:

• Right to Access: You have the right to know what information we collect and store about you. Contact our support team to obtain this information.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
• Right to Data Portability: The right to receive your personal information in a structured and commonly usable format.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
• Right to Object: The right to object to a specific use of your information.
• Right to Withdraw Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, write to us at our email address ([email protected]) or contact us via 24/7 live chat. We will respond to your request within a maximum of 30 business days.

08 Security Measures

qu9i applies industry-standard technical and organisational security measures to protect your information:

• SSL Encryption: Our entire platform is secured by SSL/TLS encryption, which keeps all information exchanged between your browser and our servers completely safe.
• Two-Factor Authentication: An additional verification layer is available for account security.
• Firewall and Intrusion Detection: Advanced firewalls and security monitoring systems are kept active to prevent unauthorised access.
• Encrypted Data Storage: Sensitive information stored on our systems is kept in encrypted form.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
• Restricted Access: Only authorised personnel may access specific information for defined purposes.

However, no method of transmitting data over the internet is completely secure. We make every effort to protect your information, but we cannot guarantee absolute security. If you notice any unusual activity on your account, please contact us immediately.

09 Protection of Minors

qu9i is an adults-only platform. Our services are available only to those aged 21 or above.

We do not intentionally collect any information from minors. An age verification process is followed at the time of registration. If we become aware that a person has registered under the age of 21, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on our platform, please contact us at [email protected].

10 Changes to the Privacy Policy

qu9i reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By displaying a notice on the website homepage.
• By sending a notification to your registered email address.
• By updating the "Last Updated" date at the top of this page.

If you continue to use the service after changes have been made, you will be considered to have agreed to the updated privacy policy. We therefore recommend that you visit this page regularly.

If you do not agree with the updated policy, please stop using our services and contact us to close your account.

11 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please do not hesitate to contact us. Our privacy support team is always ready to address your questions in English.